CANCELLATION, RETURN & REFUND POLICY

Order Cancellation

• Orders can be cancelled within 6 hours of placing the order
• Cancellation requests after dispatch will not be accepted
• Refunds for cancelled orders will be processed within 5–7 working days

Return Policy (Mandatory Unboxing Video)

To return any product:
UNPACKAGING VIDEO IS COMPULSORY

Your video must:

• Be continuous (no cuts/edits)
• Clearly show sealed package
• Show product while opening

Returns without unboxing video will be REJECTED

Eligible Returns

You can request return if:

• Wrong product received
• Damaged product received
• Missing item in package

Non-Returnable Items

• Used products
• Products without original packaging
• Perfumes once opened
• Products without unboxing video

Return Process

1. Email us within 48 hours of delivery
2. Attach:
   • Unboxing video
   • Product images
   • Order ID
3. Our team will verify within 2–3 days
4. Pickup will be arranged (if approved)

Refund Policy

• Refunds will be processed after quality check
• Amount will be credited to original payment method
• Processing time: 5–10 business days

Exchange

• Exchange allowed only for size or defective issues
• Stock availability required